Return & Refund Policy
At [company], we are committed to ensuring a smooth and dependable shopping experience for every customer. If for any reason you are not satisfied with your purchase, we offer a fair and simple return and refund process.
Eligibility for Return
To request a return, please make sure the following conditions are met:
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The return request is made within 7 days of receiving your order.
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The product is unused, undamaged, and in its original packaging.
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All accessories, manuals, warranty cards, labels, and tags must be included.
Products that show signs of use, damage, or alteration may not be eligible for return.
Non-Returnable Items
For safety, hygiene, and customization reasons, the following items are not eligible for return unless defective:
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Personal care & hygiene products
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Skincare and cosmetic items
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Innerwear / undergarments
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Customized or made-to-order items
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Items marked as Final Sale or Clearance
Return Process
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Contact our support team with your order number and reason for return.
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Our team will verify the request and share return instructions.
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Pack the product securely and ship it to the provided return address.
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Once received, the product will be inspected.
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You will be notified whether the return is approved or rejected based on condition.
Return shipment time may vary depending on your location and courier service.
Refund Policy
If your return is approved, your refund will be processed:
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Refunds are issued to the original payment method used during purchase.
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Processing time is typically 5–10 business days, depending on the bank or payment provider.
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Shipping fees and Cash on Delivery (COD) charges are non-refundable, unless the return is due to a defective or incorrect item delivered.
If the returned item does not meet eligibility conditions, the refund may be denied and the item may be returned to you.
Exchange / Replacement Policy
We offer free replacements if your order arrives:
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Damaged
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Defective
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Incorrect
You must report the issue within 48 hours of delivery and provide clear photos or video proof.
Once verified, we will send the replacement at no additional cost.
Order Cancellation
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Orders may be canceled before shipment only.
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Once shipped, cancellation is not possible.
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You may still request a return after delivery if the item meets return eligibility criteria.
Return Shipping Costs
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If the return is due to a wrong item, defective product, or shipping error, we will cover the return shipping cost.
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If the return is based on preference or change of mind, the shipping cost may be the customer’s responsibility.
Contact Us
If you need help with returns, refunds, or product concerns, feel free to contact us:
Website: www.company.com
Email: contact@company.com
Phone: +1 (334) 448-5589
Address: 98 Plantation Dr, Warm Springs, Georgia 31830, USA